Email Snuffo support
We aim to reply within five business days. Do not include passwords, login codes, or unnecessary personal information.
Barcode will not scan
- Check that Snuffo has camera permission in your phone settings.
- Hold the barcode inside the frame in bright, even light and keep the phone steady.
- Wipe the camera lens and flatten wrinkled packaging where possible.
- Type the EAN printed under the barcode using the manual entry field.
If the barcode is valid but missing, choose the in-app product request route. Snuffo can accept the barcode and label text for review; the label photograph stays on your device.
A score looks wrong
First compare the values in Snuffo with the physical package, including species, life stage, complete or complementary status, protein, fat, fibre, ash, and moisture. A manufacturer may have changed a recipe or label after the catalog record was verified.
Use the in-app “Report a problem” action or email us with:
- the barcode number and product name;
- the country where you bought it;
- the values that differ and a clear photo of the current label if you have the right to share it;
- your app and catalog versions from Settings.
We review corrections before changing a product record. Brands and rights holders can use the same process. Read how scores are calculated and what they do not measure.
Account or sign-in help
Snuffo accounts are optional. Email sign-in uses a one-time code, and Sign in with Apple may use an Apple relay address. Check spam or junk folders, make sure the entered address is correct, and request a fresh code if the previous one expired.
To permanently remove an account, use Settings → Account → Delete account or follow the web account-deletion process. To erase only the data on your phone, use Settings → Privacy & data → Erase all local data.
Privacy and data requests
Optional analytics can be changed in Settings → Privacy & data. For access, correction, export, objection, or deletion requests, email contact@snuffo.app with “Privacy request” in the subject. Read the Privacy Policy for data categories, providers, retention, and rights.
What to include in a bug report
- iPhone or Android model and operating-system version;
- Snuffo app version and catalog version;
- the exact steps before the problem;
- what you expected and what happened instead;
- a screenshot, after removing personal information.
For urgent animal-health concerns, contact a veterinarian or emergency veterinary service. Snuffo support cannot diagnose or provide emergency care.