Fair terms for a product built on trust.

1. Agreement and eligibility

By downloading, accessing, or using Snuffo, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the service.

You must be legally able to agree to these Terms. If you are under 16, use Snuffo only with the involvement of a parent or guardian. If you use Snuffo on behalf of an organisation, you confirm that you have authority to bind it.

Snuffo is currently an independent, pre-incorporation project. Features made available during a private or public beta may change as we prepare the service for general release.

2. What Snuffo scores mean

Snuffo’s grades, scores, confidence levels, comparisons, explanations, and articles are informational opinions produced from label data, published nutritional references, and a versioned methodology. They do not prove manufacturing quality, digestibility, suitability for a medical condition, or how an individual animal will respond.

Labels can be incomplete, outdated, mistranscribed, or changed by a manufacturer. We show confidence and limitations to make that uncertainty visible, but we cannot guarantee that every product record is complete or current. Always check the physical package and speak to your vet about allergies, illness, prescription diets, sudden diet changes, or urgent symptoms.

Brands, retailers, and advertisers cannot pay to alter a score. The current scoring approach is described in our published methodology.

3. Accounts and acceptable use

An account is optional for the core scanner. If you create one, you are responsible for access to your email or Apple account, activity under your account, and keeping your device secure. Tell us promptly if you suspect unauthorised use.

You agree not to:

• break the law, infringe another person’s rights, or submit deceptive or malicious material;
• interfere with, overload, probe, reverse engineer where prohibited, or bypass security controls;
• scrape or systematically extract the catalog, scores, or content except as law expressly permits;
• misrepresent Snuffo’s scores, remove confidence or limitation context, or imply an endorsement that does not exist;
• use the service to make automated high-impact decisions about people or animals.

You may delete your account using the process on our account deletion page.

4. Product requests and other submissions

You may submit factual product information, barcode numbers, label text, nutrient values, problem reports, and other feedback. Please submit only material you have the right to share. Do not include personal information, confidential information, or a photograph containing people or unrelated private details.

You keep ownership of material you submit. You grant Snuffo a worldwide, non-exclusive, royalty-free licence to host, reproduce, format, verify, correct, translate, combine, and use it to review products, maintain the catalog, explain provenance, and operate or improve the service. This licence continues for de-identified factual catalog records after an account is deleted.

You confirm that your submission is accurate to the best of your knowledge and does not infringe intellectual property, privacy, or other rights. A submission does not guarantee that a product will be added, scored, or published.

5. Review, corrections, and notices

Product submissions are placed in a review queue; they do not automatically change a public score. We may verify, edit for clarity, merge duplicates, reject, restrict, or remove material that is inaccurate, unsupported, unlawful, unsafe, or inconsistent with these Terms.

To report an incorrect product, unlawful material, intellectual-property concern, or moderation decision, email contact@snuffo.app. Include the product or page, the issue, why you believe action is needed, and reliable supporting evidence. Brands may use the same route to request a correction or provide a right of reply.

Where applicable, we will acknowledge a sufficiently detailed notice, review it objectively, and explain a restriction or removal decision. We may preserve relevant records where needed to resolve the notice or comply with law.

6. Intellectual property

Snuffo’s software, original text, visual identity, mascot, compilation of the catalog, and scoring presentation are protected by intellectual-property laws and our proprietary licence. These Terms give you a personal, limited, revocable, non-transferable right to use the service for its intended purpose. They do not transfer ownership.

Product names, packaging, images, and trademarks belong to their respective owners. Their appearance is for identification and commentary and does not imply sponsorship or endorsement.

7. Availability and changes

We may add, change, suspend, or remove features and catalog records. Offline lookup depends on the catalog version bundled or downloaded to your device; cloud backup, product requests, images, and updates need a working connection and third-party services.

Beta software may contain errors. We do not promise uninterrupted availability, permanent storage, a particular catalog size, support for every barcode, or that a score will remain unchanged when better data or a revised ruleset becomes available.

We may suspend or end access where reasonably necessary to protect the service, comply with law, investigate abuse, or enforce these Terms. Where appropriate, we will give notice and an opportunity to respond.

8. Disclaimers and liability

To the extent permitted by law, Snuffo is provided “as is” and “as available”, without implied warranties of accuracy, fitness for a particular purpose, or non-infringement. Nothing in these Terms excludes rights or remedies that consumer law does not allow us to exclude.

To the extent permitted by law, we are not liable for indirect or consequential loss, lost data, lost profit, or harm arising from reliance on a score instead of professional advice. Our total liability arising from the service will not exceed the greater of the amount you paid Snuffo in the previous 12 months or €50. These limits do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or another liability that cannot legally be limited.

You remain responsible for feeding decisions, checking the current package, following manufacturer instructions, and seeking veterinary care where appropriate.

9. Governing law and changes

These Terms are governed by Romanian law, without depriving you of mandatory consumer protections available in your country. Courts with jurisdiction under applicable consumer law may hear disputes. Please contact us first so we can try to resolve a concern informally.

We may update these Terms as the service or law changes. We will post the new effective date and provide additional notice for material changes where required. Continuing to use Snuffo after an update takes effect means the updated Terms apply.